Behavioral Health Advocacy
What is the Office of Behavioral Health Advocacy?
The Office of Behavioral Health Advocacy (OBHA) is an independent body protecting the interests of Washingtonians engaged in behavioral health services and their supports by providing consulting, resources, advocacy, and mediation for complaints against behavioral health services by individual providers and facilities.
What are Behavioral Health Advocates?
Behavioral Health Advocates (formerly known as Behavioral Health Ombuds) are peers with lived experience whose services are free and confidential. Serves as a neutral and confidential intermediary and provides an informal process to support residents in resolving complaints related to behavioral health programs, services and its certified providers.
The Behavioral Health Advocate for the North Sound region is:
Lisa Day
Phone: 360-528-1799
Email: northsound@obhadvocacy.org
Website: https://www.obhadvocacy.org/north-sound-region
If you are an individual who receives behavioral health services through North Sound BH-ASO and seeking assistance, please contact OBHA at the contact information above. You may also click here for more information about appeals and grievances.
If you are an individual who has an Apple Health Medicaid Plan and is seeking assistance, including help with filing a grievance or appeal, please contact your Apple Health Medicaid Plan’s Customer Service Line or visit the website linked below.
Amerigroup (AMG)
Customer Service Line: 1-800-600-4441
Website: Your Rights & Responsibilities | Amerigroup Washington Medicaid (myamerigroup.com)
Community Health Plan of Washington (CHPW)
Customer Service Line: 1-800-440-1561
Website: Grievances and Appeals - Washington State Local Health Insurance - CHPW
Coordinated Care of Washington (CCW)
Customer Service Line: 1-877-644-4613
Website: Complaints & Appeals | Medicaid Resources | Coordinated Care (coordinatedcarehealth.com)
Molina Healthcare of Washington, Inc. (MHW)
Customer Service Line: 1-800-869-7165
Website: Complaints and Appeals (molinahealthcare.com)
United Healthcare Community Plan (UHC)
Customer Service Line: 877-542-8997
Website: Not available